Shipping policy
Policy · Shipping
Last updated: May 18, 2026
✓ Fast shipping US + LATAM
Quick summaryFree shipping on all orders. Arrives in 7-14 business days to the US + LATAM. Tracking always included. If your package is lost, we reship it.
Processing times
Orders are processed in 1 to 2 business days. You'll receive an email with the tracking number when it leaves the warehouse.
Estimated shipping times
| Destination | Timeframe |
|---|---|
| United States | 7 – 14 business days |
| Mexico, Colombia, Argentina, Chile, Peru | 10 – 18 business days |
| Spain and the rest of Europe | 10 – 21 business days |
| Other countries | 14 – 28 business days |
Shipping costs
- Free shipping on all orders · no minimum purchase.
- Free shipping always applies, regardless of order amount.
- We do not ship to Cuba, North Korea, Iran, Syria.
Tracking
We email you the tracking number when your order leaves the warehouse. You can track it at any time.
Customs and taxes
Import duties and taxes may apply in your country. They are the buyer's responsibility.
Loss or damage in transit
If your package is lost or arrives damaged, write to us at help@novustores.com within 14 days of the estimated delivery date. We'll reship the product or process a full refund — your choice.