We process in 1-3 business days. Delivery takes 7 to 20 business days depending on your country and product availability. You'll receive a tracking number by email when it ships.

Standard shipping starts at $4.99 USD depending on your area. FREE shipping on orders over $50 USD (in most countries).

Our prices don't include import duties. Depending on your country, local customs may charge a tax when you receive the package (DDU model). See the Shipping Policy for more detail.

We ship to the United States, all of Latin America and much of the world. At checkout you'll see the options available for your address.

When we ship your order we email you the tracking number and a link to track it. If you can't find it, write to us with your order number.

If your order hasn't shipped yet, write to us as soon as possible at help@novustores.com and we'll adjust it. Once shipped, it can't be cancelled.

Check your spam/promotions folder. If it's not there, contact us with the email you used and we'll verify it.

We accept returns within 30 days of delivery, if the product is unused and in its original packaging. See the Refund Policy for the full procedure.

We're sorry. Write to us within 48 hours at help@novustores.com with photos of the product and packaging, and we'll send a replacement or refund.

Once the return is approved, the refund is processed to your original payment method in 5-10 business days.

We accept PayPal and credit/debit cards (Visa, Mastercard, Amex). See all the details on the Payment Methods page.

Yes. Payment is processed with SSL encryption and PCI-DSS certified gateways. NOVU never stores your card details.

You'll see prices in your local currency for reference; the final charge may be made in USD depending on the payment method.

Yes. All NOVU products come with a warranty against manufacturing defects. If something fails, write to us and we'll fix it.

Every product includes instructions. For smart home devices, you'll find the recommended app in the product description. Questions? Contact us.